RETURN POLICY
Last update: 01/01/2026
At The Roman Crust, we are committed to ensuring the satisfaction of our customers. If you encounter a problem with your order, please review this policy to learn how we handle returns and refunds.
ELIGIBLE:
Wrong Order: If you have received an order other than the one requested.
Damaged Product: If the food was damaged during transportation.
Compromised Quality: If the product has obvious quality or freshness issues.
NOT ELIGIBLE:
Personal dissatisfaction: For subjective tastes not related to quality problems.
Delivery failure: Due to incorrect or incomplete delivery information provided by the customer.
Delivery delays: Due to conditions beyond our control, such as traffic or adverse weather.
HOW TO REQUEST A REFUND OR REPLACEMENT:
Contact us within 1 hour of delivery via email or text.
Provide:
The order number.
Photo of the damaged product or error.
A clear description of the problem.
Our team will review your case and inform you of the outcome within 48 working hours. If approved, refunds will be made using the same payment method used for the order. Processing times may vary depending on your payment service provider, generally within 5-10 business days.
CONTACTS:
If you have any questions or would like to initiate a refund request, you can contact us at:
Email: general@getpanino.com
Text/Message Line: 480.719.1728
Address: 720 W. Highland Ave, Phoenix, AZ 85013
Return Policy Legal Policy